Refund policy

StrongJamb Return & Refund Policy

Questions? Call Us First!

📞 937-902-5927 🕐 Monday – Friday, 7:00 AM – 7:00 PM ET

We strongly encourage you to call us before making a return — or better yet, before you begin installation. Our team is here to help ensure you get the best result from your StrongJamb product. Many concerns can be resolved quickly with a simple phone call.

Satisfaction Guarantee

We guarantee the performance of our products when installation instructions are followed correctly. If you have followed all provided installation steps and are not satisfied with the result, please contact us — we want to make it right.

Unopened / Unused Returns

Products that are unopened and unused may be returned within 30 days of delivery for a full refund with no restocking fee. To be eligible for a return:

  • The item must be in its original, uninstalled condition
  • All original packaging, hardware, and documentation must be included
  • Proof of purchase is required

Installed Products

We do not accept returns on installed products. Once a StrongJamb product has been installed, it cannot be returned or refunded. Installation constitutes acceptance of the product.

If you experience a performance issue after correct installation, please contact us directly — we will work with you to resolve the issue.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund at no cost to you.

Non-Returnable Items

The following items are not eligible for return:

  • Installed products
  • Items returned without original packaging
  • Items returned beyond the 30-day return window
  • Custom or special-order items

Return Shipping

Customers are responsible for return shipping costs on unopened/unused items. We recommend using a trackable shipping method, as StrongJamb is not responsible for lost return shipments.

How to Initiate a Return

Before sending any item back, you must contact us to receive a Return Authorization (RA) number. Returns sent without an RA number will not be accepted.

Contact Us

📞 937-902-5927 ✉️ joe@strongjamb.com 🕐 Monday – Friday, 7:00 AM – 7:00 PM ET